Northeast Community Credit Union
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Serving the needs of Northeast Tennessee since 1952

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Common Mobile App Questions

How do I log in to Online Banking from the Mobile App?

To use Online Banking in the Mobile App, you must first register by performing the following steps:

1. Sign on to Online Banking from your computer.

2. Select "Self Service."

3. Select "Mobile Money."

4. Click "OK."

5. If this is a first-time registration and you have not authorized a phone for Text Banking or Touch Banking before:

a. Select "Add New Phone."

b. Enter your phone number and click "Continue." You will receive a text message from "59289" with an Activation Code.

c. Enter the Activation Code on your computer when prompted.

d. Choose "Mobile Browser Banking."

e. Click "Continue."

6. If you have already authorized your phone for Text Banking or Touch Banking:

a. Select "Change my Mobile Banking services" in the drop-down menu next to your phone number.

b. Choose "Mobile Browser Banking."

c. Click "Continue."

7. Your phone will receive a text message with a link. Click on the link to confirm receipt of the message. Once you have done this, you should be able to access Online Banking by selecting the "E-Banking" tab in the Mobile App.

The App will ask you for your user name and password. Once you have entered this information, you will be able to check your balances and make funds transfers.


If I'm not signed up for Online Banking can I still access my account from the Mobile App?

You must be signed up for Online Banking in order to use the E-Banking section of the Mobile App. If you are not signed up for Online Banking, you can enroll here or by filling out the Online Banking form at any of our offices.


What accounts can I access from the Mobile App?

Any of the accounts listed on your Online Banking can also be seen from the Mobile App. If all of your accounts are on Online Banking but you do not see them in the Mobile App, follow these steps:

1. Sign on to Online Banking from your computer.

2. Select "Self Service."

3. Select "Mobile Money."

4. Click "OK."

5. Select the "My Accounts" tab.

6. Check the boxes next to the accounts you want to see on the Mobile App.

7. Select "Update Accounts."


How do I view my account transaction history through the Mobile App?

To view your account history, tap on the account you wish to see. Tap the button that says "Transactions." Your account history will be listed in order from the most recent transaction.


Can I see my pending transactions on the Mobile App?

At this time, the Mobile App does not list pending transactions. You can still see your pending items in Online Banking on your computer. The balance shown on the Mobile App is your available balance, which deducts any pending items. However, we recommend that you match this balance to your check register and receipts.


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NMLS #520867


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Your shares are insured up to $250,000 by the National Credit Union Share Insurance Fund (NCUSIF), an arm of the National Credit Union Association.